About
About OLVENIQ
OLVENIQ is an independent online retailer of equestrian equipment for riders and stables. Our range covers dressage, jumping and all-purpose saddles, bridles and bits, rugs and riding boots, show clothing, as well as stable and yard equipment — boxes, tack room furniture, fencing, jumps, feeding and watering systems.
How we work
We keep the range curated and the listings specific: each product page states the details that matter — materials, sizes, fittings and what is included — so you can compare and order with confidence. If something is unclear before you buy, write or call us and we will answer honestly, including when a product is not the right fit for your horse.
Who we are
OLVENIQ is operated by Magdalena Lukomska, a sole trader (OSVČ) based in Prague, Czech Republic. We are an independent retailer and are not an official representative of any manufacturer.
OLVENIQ
Moskevská 346/41, 101 00 Praha 10, Czech Republic
Email: [email protected]
Phone: +420 774 886 733
Support hours: Monday to Friday, 9:00–17:00 (CET).
Buying with us
- Delivery with tracking once your order ships — see our Shipping Policy.
- Returns within 14 days under your statutory right of withdrawal, with the model form provided — see Returns and Refunds.
- Faulty goods are covered by statutory rights for 24 months.
- Support by email or phone, usually answered within one business day.
Fitting and safety
Saddles and bits must suit the individual horse. We state measurements and specifications as supplied, but we cannot assess fit remotely — please have a saddle checked by a qualified saddle fitter before regular use, and follow the manufacturer's instructions for protective equipment.
Questions or complaints
Write to [email protected]. If we cannot resolve a complaint, you may turn to the Czech Trade Inspection Authority (Česká obchodní inspekce, www.coi.cz), the competent body for out-of-court settlement of consumer disputes.