Shipping policy
Shipping and Delivery
We deliver within the Czech Republic and to the member states of the European Union. Shipping costs are shown at checkout before you place your order.
Delivery rates
| Destination | Service | Price |
|---|---|---|
| Czech Republic | Standard delivery (2–5 business days) | 149 Kč |
| Czech Republic | Standard delivery on orders from 5 000 Kč | free |
| Czech Republic | Express delivery (1–2 business days) | 490 Kč |
| European Union | Standard delivery (5–10 business days) | 590 Kč |
Where we deliver
We ship within the Czech Republic and the European Union only. We do not ship outside the EU. If we cannot deliver to your address we will contact you and refund your payment in full.
Dispatch and delivery times
Orders are dispatched within 1–3 business days of payment. Delivery then takes 2–5 business days within the Czech Republic and 5–10 business days elsewhere in the European Union. Stated times are estimates based on carrier information and are not binding delivery dates unless expressly agreed in writing.
Bulky and heavy items
Stable boxes, tack room furniture, fencing, jumps, horse walkers and trailers cannot be sent as ordinary parcels. For these items we agree the carrier, the delivery date and the final freight cost with you by email or phone before the order is dispatched. If the freight cost differs from the rate charged at checkout, you may cancel and receive a full refund. Please ensure the delivery address is accessible to a lorry.
Trailers and registration
Where a trailer is supplied with manufacturer documentation, that documentation is issued by the manufacturer. Registration and road approval in your country are the buyer's responsibility, and requirements differ between member states — check them before ordering.
Tracking
You receive a tracking link by email as soon as your order ships.
Damaged or incomplete deliveries
If a parcel arrives visibly damaged, note it with the carrier where possible, keep the packaging and contact us as soon as you can so we can claim against the carrier. Your statutory rights from defective performance (24 months) remain unaffected.
Costs of returning goods
See our Returns and Refunds policy.
Contact
OLVENIQ — operated by Magdalena Lukomska, sole trader (OSVČ), Czech Republic
Moskevská 346/41, 101 00 Praha 10, Czech Republic
Email: [email protected]
Phone: +420 774 886 733
Support hours: Monday to Friday, 9:00–17:00 (CET).